Privacy Policy

1. Introduction

Travelscout Ltd ("we", "us", or "our") is committed to protecting your privacy and complying with the Privacy Act 2020 (New Zealand). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

2. Information We Collect

When you create an account or use our services, we may collect the following personal information:

• Name
• Email address
• Any other information you voluntarily provide through your account

We only collect personal information that is reasonably necessary to operate and improve our services.

3. How We Use Your Information

We use your personal information to:

• Create and manage user accounts
• Authenticate users and provide secure access to our platform
• Communicate with you about your account, including service-related and security messages
• Provide customer support and respond to enquiries
• Improve our services and user experience
• Comply with legal and regulatory obligations

4. Data Storage and Security

Your personal information is stored using secure, industry-standard infrastructure and managed using appropriate technical and organisational safeguards.

These safeguards include, where appropriate:

• Encrypted data storage and transmission
• Secure authentication and access controls
• Restricted access to personal information
• Regular monitoring and maintenance of systems

Some data may be stored or processed outside New Zealand. Where this occurs, we take reasonable steps to ensure that overseas service providers protect your information in a manner consistent with New Zealand privacy law.

While we take security seriously, no online system can be guaranteed to be completely secure.

5. Disclosure of Personal Information

We do not sell or trade your personal information.

We may disclose your personal information to:

• Trusted service providers who help operate and support our services
• Regulatory authorities or law enforcement where required by law

All service providers are required to use your information only for authorised purposes and to keep it secure.

6. Access and Correction

Under the Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or outdated information

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.

7. Account Communications

We may send emails that are necessary for operating your account, such as verification messages, password resets, security alerts, and important service updates. These communications cannot be opted out of while your account remains active.

8. Cookies

Our website may use cookies or similar technologies to support essential functionality and improve performance. These do not collect personal information unless you are logged in.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact: